Cancellation Refund Policy

Cancellation:

Smile Travels will work on Booking Cancellation Requests only if we receive Cancellation Requests from users atleast 20 days prior of the date of departure for Hotel/ Tour Cancellations and at least 12 hours prior rental time for Car Cancellations. Therefore, users are advised to write about their Booking Cancellation Requests at [email protected] or call us at +(91) 999 9799 025 to confirm their Air Tickets/ Hotels/ Tours Cancellation Requests and write us at [email protected] or call us at +(91) 989 1111 986 to confirm their Car Cancellation Requests. Once booking is canceled, users will receive a Cancellation Confirmation Mail from Smile Travels and upon the receipt of your confirmation on the mail, we will cancel your respective booking.

Cancellation Charges applicable are stated below;

For Air Ticket Cancellation: If you wish to cancel your air ticket booking, respective airline’s cancellation charges will be applicable. Users are advised to consult at +(91) 999 9799 025 to confirm the airline cancellation charges.

For Hotels/ Tours Cancellation: If you wish to cancel your hotel/ tour bookings, cancellation charges will be applicable as per following rates.

 

Cases	Deduction in Percentage applicable on final billing amount
50 days prior to the date of departure	0%
35-49 days prior to the date of departure	25%
25-34 days prior to the date of departure	30%
15-24 days prior to the date of departure	50%
7-14 days prior to the date of departure	75%
6 days or less prior to the date of departure/ No Show	100%

 

Note: Additional Cancellation Charges will be applicable for the cancellation of Extra Services & Partial Room Cancellation; applicable to hotel and tour booking only. 

For Car Cancellation: If you wish to cancel your car bookings, cancellation charges will be applicable as per following rates.

 

Cases	Deduction in Percentage applicable on final billing amount
48 Hours prior to the rental time	0%
Within 24-48 hours from rental time	50%
Within 12-24 hours from rental time	75%
Within 0-12 hours/ No Show	100%

 

Note: If customers doesn’t appear at the time and place designated as the pickup point, all paid amount will be non-refundable.

Refunds:

 Refund(s) will be made within 10-12 working days after cancellation upon payment as stated above in the Cancellation Policy section.

Note: In any case, we book any air ticket/ hotel/ tour/ car from third-party that asks for non-refundable amount at the time of booking, then the amount will be non-refundable. Users will be updated/ informed about these services at the time of booking confirmation. 

Contact Us

In case of query/ concern, users are requested to drop us a mail at [email protected] or you can also contact us directly at + (91) 999 9799 025.